Insurance Blog

Employers Should Make Employee Health Care Literacy a Top Priority

Wed, 16 Sep 2026 16:00:08 GMT

For many U.S. workers, health insurance is confusing, intimidating, and underused. Despite the billions employers spend on benefits each year, a large share of employees don't fully understand how their benefits work or how to use them effectively.

The Cost of Confusion

According to Aflac's 2026 Employee Benefits Trends report, only 38% of employees say they understand everything about their benefits. That means most workers need more guidance on what coverage they actually have and how to use it. This is called health care literacy: the ability to find, understand, and use health information and services.

When employees lack health care literacy, they're more likely to delay care, make poor medical decisions, and rack up unnecessary costs. For employers, that translates into higher claims costs, lower productivity, and frustration with benefit programs that were supposed to help.

The scale of the problem is significant. The Centers for Disease Control and Prevention estimates that better health literacy nationwide could prevent nearly 1 million hospital visits annually and save more than $25 billion in health care costs each year.

What Happens When Employees Don't Understand Their Benefits

Employees who don't understand their coverage often make choices that cost everyone more:

They use out-of-network providers unnecessarily, paying higher costs than they would in-network
They choose expensive care settings, like emergency rooms, for non-emergencies that urgent care or telehealth could handle
They skip preventive care that could catch and treat conditions before they become serious and costly
They misinterpret medical bills or fail to challenge incorrect charges

These behaviors impact more than just the employees themselves. They drive up costs across your entire benefits plan and contribute to absenteeism, as well as 'presenteeism,' when employees show up to work but are too distracted or unwell to be productive.

Adding to the pressure is the fact that health insurance premiums rose 7% last year, and the increase is expected to more than double in 2026. As costs climb, the price of employee confusion climbs with them.

Open Enrollment Alone Isn't Enough

Many employers concentrate their communication efforts on open enrollment. That makes sense, since it's the moment employees choose their plans. But a once-a-year push isn't quite enough to build true health care literacy.

Employees make health care decisions all year long, like when they schedule a test, fill a prescription, or decide where to seek care for a sudden illness. Without ongoing education, even a well-designed benefits package can go underused, and employees may end up making costly choices simply because they didn't know a better option existed.

Employers that take a continuous approach to benefits education are more likely to see employees engage with their coverage and make well informed decisions throughout the year.

Practical Ways to Build Health Care Literacy

You don't need to overhaul your entire benefits strategy to make progress. Small, consistent steps can have a meaningful impact:

Use plain language. Rewrite benefit materials to eliminate jargon. Explain key terms like deductibles, copays, and coinsurance in simple terms, aiming for a sixth- to eighth-grade reading level. After all, even employees with post-graduate degrees may not have the expertise to understand the health care and insurance industry!

Educate year-round. Provide monthly or quarterly communications focused on one topic at a time, such as preventive care, telehealth, or how to read an explanation of benefits statement.

Show real-world examples. Compare costs for common scenarios, like an urgent care visit versus an emergency room visit, so employees can see the financial impact of their choices.

Promote in-network savings. Use visuals or simple tools that show employees how much they can save by staying within their plan's network.

Leverage multiple channels. Combine email newsletters, intranet content, webinars, and short videos to meet employees wherever they're most likely to engage.

Offer decision support. Provide access to benefits counselors, in person or virtually, who can help employees choose plans and understand their coverage.

Encourage preventive care. Regular reminders about screenings, vaccinations, and annual checkups reinforce healthy behaviors and help reduce long-term costs.

Build Trust and Engagement

Employers who invest in health care literacy can become a trusted source of information for their workforce. That trust can increase participation in wellness programs, improve satisfaction with benefits, and strengthen retention.

Workers increasingly expect guidance and want help navigating a complex system. And as the employer, you are well positioned to provide that guidance.

Health care literacy isn't just a nice-to-have. It's a bottom-line investment that pays off in lower costs, healthier employees, and a workforce that trusts you to help them make sense of a system that often seems confusing by design. Start small, stay consistent, and your benefits program will work harder for everyone.

How Much Life Insurance Do You Actually Need?

Wed, 09 Sep 2026 16:00:05 GMT

Skip the Generic Formula and Build Your Own Number

Ask an online calculator how much life insurance you need and it will probably suggest a million dollars. Ask a second one and you will likely get the same answer. That is the problem with generic formulas. They do not know whether you have three kids or none, a mortgage or a paid-off house, a working spouse or a single income.

Rules like "buy ten times your salary" are only a starting point. A married couple with three children and twenty years left on a mortgage is in a completely different position than a couple with no children and no debt. Even with the same income, the needs are very different.

What follows is a more customized approach. Work through four categories, add them up, then adjust for your situation.

1. Debts and Mortgages

Add up everything you owe. Mortgage balance, auto loans, student loans, credit cards, personal loans — anything with a monthly payment attached to it.

These balances do not disappear if you pass away, and they can become a real burden for the people you leave behind. Keep in mind that your family may want to stay in the house rather than sell it. If that matters to you, make sure there is enough money to make staying possible.

2. Final Expenses

A traditional funeral can reach several thousand dollars once you account for the service, burial or cremation, and related costs. Prices vary quite a bit by region and by the choices a family makes.

Pre-planning helps, because it takes decisions off your family's plate during a hard time. But planning and paying are two different things. Set aside a realistic amount in your coverage so the bill is not an extra burden.

3. Income Replacement

This is the part people tend to overestimate and underestimate at the same time.

Your family probably does not need one hundred percent of your paycheck replaced. Some of that income goes to taxes, to your own expenses, and to debts you already counted above. A common approach is to plan on replacing roughly half of your pretax income for the years until you would have retired.

How that translates into a lump sum depends on how long the money needs to last and what a reasonable withdrawal rate looks like. An agent can run that math with you in a few minutes rather than leaving you to guess.

4. Education Costs

If you have children, tuition also needs to be calculated. College costs have been climbing steadily for years, and the number on a school's website today is not the number your family will face in a decade.

Look at the kinds of schools you would realistically be planning for, then account for years of increases on top of the current price.

Adjusting Your Total

Add the four categories together. That figure is your baseline, not your final answer. A few things could nudge it up or down:

A spouse with a substatial income of their own may reduce how much coverage you need
No pension or employer survivor benefit is a reason to increase the total
A family member with ongoing medical or special needs usually calls for some added cushion
Existing savings, investments, and any group coverage through work can offset part of the number

Most people land somewhere in the high six figures or above. Yours may be higher or lower, and that is fine. The point is that the number is based on the particulars of your life, not just a slider on a website.

Choose a Policy You Can Actually Keep

Coverage only helps if you keep paying for it. If you choose a death benefit that's too large for your budget, you may end up lowering it later, which means losing money already paid at that rate and losing the ground you gained by locking in coverage while you were younger and healthier. Run the numbers before you commit to an amount, so you choose one you can keep.

Timing matters too. Buying life insurance while you're young and healthy generally means locking in a lower rate for the life of the policy, so it costs less to keep long-term. Some term policies also include a conversion option, letting you move to permanent coverage later without a new health review. That's worth knowing, since term premiums climb as you age, and converting to a whole or universal policy down the road is a common way to keep coverage affordable for good.

Revisit Your Plan When Life Changes

Marriage, a new baby, a new career, a new home, a business, a divorce, retirement... Each major life event changes the math. A policy you set up eight years ago may not match the family or the needs you have now.

If you're not sure whether your coverage still fits, give us a call. We will walk through the four categories with you and see where you stand.

HSA and Medicare: How to Avoid a Costly Contribution Mistake

Wed, 02 Sep 2026 17:18:22 GMT

How Medicare Enrollment Can Create Consequences for Your HSA Contributions

Many Americans spend years building savings in a Health Savings Account (HSA), one of the most tax-advantaged ways to save for health care expenses. HSA funds can be used for many qualified medical expenses, including deductibles, copays, coinsurance, prescription medications and certain medical equipment… even when you are on Medicare. That is why HSAs can be such an important part of your retirement planning.

But when Medicare enters the picture, the rules can lead to unexpected tax consequences.

Where Medicare Can Create a Problem with HSAs

Some people continue working after age 65 and remain covered by an employer-sponsored HSA-eligible high-deductible health plan (HDHP). That's allowed. Simply turning 65 or becoming eligible for Medicare doesn't automatically prevent you from contributing to an HSA. The issue begins when you are actually enrolled in Medicare. Once you're enrolled in Medicare Part A and/or B, you generally can no longer contribute to an HSA.

The confusion is that Medicare enrollment doesn't always happen when people expect it to.

One way this can happen is through Social Security benefits. If you're already receiving Social Security benefits when you become eligible for Medicare, you're generally automatically enrolled in Medicare Part A and Part B. While Part B can generally be declined, premium-free Part A usually takes effect automatically. Once Part A coverage begins, you're no longer eligible to contribute to an HSA, even if you're still working and covered by your employer's HSA-eligible health plan.

That means someone could continue making HSA contributions through payroll, or continue receiving employer contributions, without realizing that Medicare coverage has kicked in and made them ineligible to make those contributions.

A second issue can arise when someone delays Medicare while continuing to work and contribute to an HSA. When that person later applies for premium-free Medicare Part A after age 65, their Part A coverage can generally be retroactive for up to six months, but not earlier than the month they first became eligible for Medicare.

This creates a potential HSA problem because a person can't make HSA contributions for months in which they're covered by Medicare. If Part A is applied retroactively, HSA contributions made for those retroactively covered months may become excess contributions, even though the person wasn't aware at the time that Medicare coverage would later reach back to those months.

For example, someone who works past 65, keeps an HSA-eligible employer plan and delays Medicare might continue contributing to an HSA. If they later enroll in Medicare and receive six months of retroactive Part A coverage, some of those recent HSA contributions may no longer be allowable.

That's why it's important for people who work past 65 to coordinate the timing of Medicare enrollment, Social Security benefits, and HSA contributions.

The Potential Tax Consequences

The IRS generally imposes a 6% excise tax on these “excess” HSA contributions that aren't corrected as permitted under IRS rules. The tax can apply for each tax year the excess remains in the account.

In some cases, an individual may be able to avoid the 6% excise tax by withdrawing the excess contribution, along with any earnings attributable to it, by the applicable tax-return deadline and properly reporting the correction.

Because the tax treatment depends on the circumstances and timing, anyone who discovers a possible excess contribution should consider contacting the HSA custodian and a qualified tax professional.

How to Avoid HSA Contribution Problems

If you're approaching Medicare eligibility, planning to enroll in Medicare, or applying for Social Security benefits after age 65, review your HSA contribution strategy ahead of time. The correct time to stop contributing isn't the same for everyone.

For example, if you enroll in Medicare during your Initial Enrollment Period, you generally need to make your last HSA contribution for the month before your Medicare Part A coverage begins. Special rules can apply if your birthday is on the first day of a month.

If you delay Medicare and later enroll in premium-free Part A, Medicare recommends accounting for the possibility that Part A coverage will be retroactive. If you enroll six or more months after turning 65, that generally means stopping HSA contributions six months before the month you apply for Medicare or Social Security benefits.

Because enrollment dates and individual circumstances can vary, confirm the effective date of your Medicare coverage before determining your final HSA contribution.

Your HSA Can Still Be Valuable After Medicare

Enrolling in Medicare means you can no longer make HSA contributions, but it doesn't mean you can't use the money already in your account. You can continue pulling from your HSA after enrolling in Medicare, and withdrawals for qualified medical expenses can generally remain tax-free. HSA funds can therefore continue to be a valuable resource for health care expenses throughout retirement.

The key is planning ahead. Understanding when Medicare coverage begins, and when HSA contributions must stop, can help you preserve the tax advantages you've worked to build.

7 Healthy Travel Tips

Wed, 15 Jul 2026 15:20:53 GMT

Prepare for the Unexpected to Enjoy Safe Getaways

Whether you’re planning a weekend getaway or a long-awaited international adventure, setting off on a trip is always exciting—but can also be unpredictable. That’s why preparing for the unexpected, especially when it comes to your health, is essential. Knowing what your medical coverage includes (and doesn’t) while traveling can help you stay healthy, avoid costly surprises, and soak up the unforgettable moments on your journey.

Let’s walk through some proactive steps you can take before packing your bags—from vaccinations and insurance to emergency planning and fraud protection.

1. Know What Your Health Plan Covers—And Where

Medical surprises aren’t on anyone’s itinerary—but it’s best to be prepared. Start by knowing how your insurance policy covers (or doesn’t) the region you’re traveling to.

Individual health policyholders, review your insurer’s network coverage. Some plans only cover in-network or state-specific services, while others offer broader emergency coverage or travel-specific riders. Consult your insurance agent to get help reviewing your policy.

Medicare beneficiaries, Original Medicare (Parts A & B) typically doesn’t cover medical care outside the U.S., except in limited circumstances. If you have a Medicare Advantage Plan, it may include emergency and urgent coverage abroad, but this varies by provider. Check your plan’s Evidence of Coverage or speak to your plan representative before traveling.

2. Consider Supplemental Insurance

If you're a frequent traveler or heading abroad, look into some options to help cover you. Some options include:

Travel Medical Insurance : Plans offer emergency coverage during trips outside the U.S. and tend to be affordable.
Evacuation Insurance : This covers transport to a qualified medical facility if the nearest care is inadequate. An evacuation clause is often, but not always, included in a travel insurance plan.
Medicare Supplement Insurance (Medigap) : Some Medigap policies cover emergency care abroad, typically up to plan limits and with a deductible.
Critical Illness Insurance : A lump-sum payout can provide financial flexibility in case you’re diagnosed with a covered condition like a heart attack or stroke during travel.

Be sure to read the fine print—some policies require you to be under a certain age, and preexisting conditions may not be covered. Your licensed insurance agent can help talk you through your options.

3. Keep Your Medical Info Handy

Consider using a secure health app or digital wallet to access all your health records quickly. But just in case your phone is inaccessible, bring physical copies of these important documents as well:

Your insurance or Medicare cards
Emergency contact numbers (include the country code +1 if you’re traveling abroad)
A medication list with dosages
Allergy and medical condition alerts

Pack all essential paperwork together in a waterproof sleeve in your luggage, and leave a second copy with someone back home.

4. Schedule Preventive Care Before Departure

Most insurance plans cover preventive care services like wellness visits, vaccinations, and screenings. Before your trip, check these tasks off your list:

Get vaccinated : Make sure you’re up to date on your flu, COVID-19, and tetanus shots. If traveling internationally, check the CDC recommendations for the region you’re visiting, which may include Hepatitis A/B, typhoid, or yellow fever vaccinations.
Stock up on medications : Make sure you have enough for your entire trip, including extras in case of delays. Some health insurance plans offer mail-order pharmacy options.
Visit your provider : Discuss any destination-specific risks and request a travel health consultation if needed.

5. Prepare for Fraud Protection Abroad

Travelers are common targets for scams. If you’re a Medicare beneficiary, protect your Medicare number like a credit card. Fraudsters may try to use it to get free services or access your personal health data.

Tips:

Never share your Medicare number via phone or email.
Use only official websites or verified agents to review your policy while traveling.
Regularly check your policy’s Explanation of Benefits (EOB) for suspicious claims.

6. Create a Medical Emergency Plan

Ask yourself some questions to be ready for an emergency:

Where is the nearest hospital or clinic?
Do they accept your insurance?
What’s the procedure if you need medical evacuation?

If you have any medical conditions, it’s wise to carry an alert card in your wallet, including translated versions if you’re traveling in areas where English is not commonly spoken.

7. Stay Active and Healthy on the Go

To adapt an old phrase: Health never takes a vacation . It’s all too easy to leave good habits behind when you head out on a trip, but taking care of your body is just as important whether you’re at home or away.

Move regularly : Stretch and walk every few hours, especially on long flights or bus rides.
Hydrate, hydrate, hydrate! Drink plenty of water to counter the effects of extra activities, extra sun—and maybe that extra mai tai on the beach.
Eat balanced meals: Meals on the go tend to lack a healthy dose of fiber, which can lead to digestive distress. Be sure to seek out veggies and whole grains or consider bringing a fiber supplement with you.
Rest : Fatigue lowers immunity. Don’t skip on sleep!
Keep germs at bay: Use hand sanitizer, wash your hands frequently, and consider wearing a mask on crowded airplanes or mass transit.

Don’t forget these essentials to keep yourself feeling your best—so you can focus on making great memories.

Conclusion

Travel is one of life’s great joys—but staying healthy and protected while you’re away starts long before you leave home. By understanding your health insurance benefits, considering supplemental coverage, and taking simple precautions, you can set off with confidence. Whether you’re hiking the Rockies or relaxing on a beach in Mexico, being prepared means you can focus on the adventure ahead.

Safe travels!

Rethinking Your Soft Drink Habits

Wed, 13 May 2026 15:20:52 GMT

Why What You Drink is Essential to Your Health

As thirst levels rise, it's tempting to reach for a cold, fizzy beverage. But before you pop open that soda can, consider this: your drink choice has long-term implications for your health.

The Hidden Risks in Your Glass

A comprehensive study by the International Agency for Research on Cancer (IARC) analyzed data from over 451,000 individuals across 10 European countries over a 16-year period. The findings revealed that consuming two or more 250 ml glasses of soft drinks daily—whether sugar-sweetened or artificially sweetened—was associated with a higher risk of all-cause mortality compared to those who drank less than one glass per month .

Delving deeper:

Artificially Sweetened Beverages : Individuals consuming two or more glasses daily had a 26% higher risk of death compared to those who consumed less than one glass per month. Specifically, there was a 52% increased risk of death from circulatory diseases .
Sugar-Sweetened Beverages : Those consuming one or more glasses daily faced a 59% higher risk of death from digestive diseases .
All Soft Drinks : A notable association was found between soft drink consumption and increased mortality from Parkinson's disease.

Alternatives That Aren’t Any Healthier

Think fruit juice or energy drinks are a safer bet? A study involving 13,440 U.S. adults aged 45 and older found that each additional 12-ounce serving of sugary beverages, including 100% fruit juice, was linked to an 11% higher risk of all-cause mortality. Specifically, each additional 12-ounce serving of fruit juice was associated with a 24% increased risk. Watch the sugar content of iced coffee beverages and alcoholic cocktails as well.

Lifestyle Factors Matter, Too

It's essential to note that high soft drink consumption often correlates with other unhealthy lifestyle choices. The IARC study observed that individuals who drank more soft drinks typically had higher body mass indexes and were more likely to smoke. Even after adjusting for factors like diet, physical activity, smoking, and education, the association between soft drink consumption and increased mortality risk remained significant .

Refreshing Alternatives

Looking to quench your thirst without compromising your health? Here are some delightful, healthier options:

Infused Water : Add slices of citrus fruits, cucumbers, or berries to your water for a refreshing twist.
Herbal Iced Teas : Brew teas like hibiscus or mint, chill them, and enjoy over ice.
Sparkling Water with a Splash : Mix sparkling water with a splash of 100% fruit juice for a fizzy treat.
Homemade Lemonade : Use fresh lemons, water, and a touch of natural sweetener like honey or stevia.
Coconut Water : A natural source of electrolytes, perfect for rehydration.

Final Thoughts

Summer is a time for relaxation and enjoyment. By making informed beverage choices, you can savor the season while prioritizing your health. So, the next time you're reaching for a drink to beat the heat, consider these healthier alternatives. Your body will thank you!

Scammers Are Targeting Grandparents

Wed, 11 Mar 2026 15:20:50 GMT

Outsmart the Scammers Who Expect You to Be Fooled

Imagine getting a call in the middle of the night from someone claiming to be your grandchild, panicked and in trouble. They say they’ve been in an accident or arrested—and they desperately need money. Your heart races. You’d do anything to help. That’s exactly what scammers are counting on.

The Federal Communications Commission (FCC) has recently issued a warning about a rise in what's known as the “grandparent scam” —a sneaky and heartless scheme targeting older adults with urgent, emotional phone calls meant to trick them into sending money.

What Is the Grandparent Scam?

These scams usually start with a phone call from someone pretending to be your grandchild (or another close relative). They’ll say they’re in trouble—maybe stuck in jail or in a hospital—and they need money fast for bail, legal fees, or emergency expenses.

To make things even more convincing, they may hand the phone off to someone pretending to be a lawyer or a police officer. And they’ll likely ask you not to tell anyone—saying it’s a “private” or “sensitive” situation.

That sense of urgency is key to the scam. It’s meant to bypass your instinct to double-check and make you act fast—before you have time to think it through or talk to someone else.

Why It Works—and Why It’s Dangerous

These calls often come late at night or early in the morning, when you’re more likely to be caught off guard. The scammer might not even say who they are—just “Grandma, it’s me”—and hope you fill in the blank for them. From there, they use that information to sound more convincing.

Some victims have been asked to send money via wire transfer, cryptocurrency, gift cards, or even in cash via courier—all methods that are difficult or impossible to trace or reverse. According to the FCC, scammers using this method have stolen tens of millions of dollars from seniors across the U.S.

Watch for These Warning Signs

If you or someone you love receives a call like this, here are some red flags that it could be a scam:

High pre ssure and ur gency – You’re told to act immediately
Vague or strange details – They may not identify themselves clearly, or hope you’ll say the grandchild’s name for them
Unverifiable location or story – They say they’re in jail overseas or in a place where you can’t easily check on them
Unusual payment requests – Gift cards, Bitcoin, wire transfers, or cash deliveries
Calls at odd hours – Scammers try to catch you when you’re less alert

What To Do If You Get a Suspicious Call

If something doesn’t feel right, trust your gut. Here’s what you can do to stay safe:

Hang up and verify – Call your grandchild or their parent using a phone number you know is theirs
Talk to someone you trust – A second opinion from a friend or family member can make all the difference
Don’t rely on caller ID – Scammers often “spoof” numbers to make it look like someone you know is calling
Block the number – Use your phone’s settings to block suspicious calls
Report the scam – Contact the National Elder Fraud Hotline at 833-FRAUD-11 and file a complaint with the FCC

What If You’ve Already Sent Money?

First of all, don’t panic—and know that you’re not alone. Scammers are incredibly convincing, and even smart, cautious people have been tricked.

Here’s what to do:

Call your bank or payment service right away – They may be able to stop or reverse the transaction if it's recent
Report it – Contact the FCC, your local police, and the FBI’s Internet Crime Complaint Center at ic3.gov
Let your family know – They can help protect you and others from future attempts

Help Protect Others, Too

The more people know about this scam, the harder it becomes for criminals to succeed. Please share this information with friends, neighbors, and especially your older loved ones. A quick conversation now could prevent a heartache later.

And remember—if you ever get a call like this and aren’t sure what to do, don’t rush. Take a breath, hang up, and check in with someone you trust. Real family emergencies don’t come with secret demands or payments via gift cards.